We are sorry to hear that you are unsatisfied! We want to work with you to help rectify this! 

Any parts that are returned to perfect fire and safety are subject to a minimum 25% restocking fee. New parts must be returned with original packaging, in unopened, and uninstalled condition. If not, these parts may be subject to increased restocking fees or refusal. Products returned after 30 days from our invoice date will be refused. Depending on the circumstances of your order, and if you are a long-time customer of FireAlarm.com, other arrangements can be made. You may contact our sales team at sales@perfectfireandsafety.com to initiate your return

Refurbished Parts: Replacement of any faulty or non-working refurbished parts is based on availability. If there are no replacements available, our standard 30-day warranty applies.

Used Parts: There is no typical warranty on Used parts, however, please email our sales team at sales@perfectfireandsafety.com and we will deal with these on a case-by-case basis.

Warranty: Perfect Fire and Safety offers a one-year guarantee that any of its NEW products are free from any defects in workmanship and materials that would prevent the products from performing as intended under normal use and services. If any returned product is found by FireAlarm.com inspection to be defective in workmanship or materials, FireAlarm.com will replace it or repair it, at FireAlarm.com’s discretion, at no charge. If inspection by FireAlarm.com does not reveal any defect covered by this guarantee, the equipment will be replaced or repaired and FireAlarm.com’s regular service charges will apply. All “special ordered” or “non-stock” parts are non-returnable. Other warranties will be established based on matching the manufacturer’s own length of warranty. This warranty does not apply in case of mishandling, abuse, unauthorized repair or “Acts of God.” With the exception of the preceding statements, Perfect fire and safety makes no other warranties, expressed or implied.

Warranty Claim Procedure: Any problem or failure with purchased or repaired equipment must first be reported to one of our sales team members at sales@perfectfireandsafety.com before the item can be returned to perfectfireandsafety.com. Returning any product without prior authorization.